Quality Standards

Whitman-Walker Health is pleased to share our quality and experience data with you! We do this to tell you about the steps we take to deliver you safe and effective care.

Primary & Preventive Care

Whitman-Walker Health is always looking for ways to measure how we can better serve patients. As a federally-qualified health center (FQHC), we report these findings to the Bureau of Primary Health Care each year. You can find information about how Whitman-Walker is doing by clicking here. This report allows you to compare Whitman-Walker to other health centers in Washington, DC and in the US region. Here is a snapshot of how we are doing with some of our Primary and Preventive Care quality measures:

Prevention & Screening
- 46% of patients have received cervical cancer screening
- 31% of patients have received colorectal cancer screening
- 48% of patients have received screening and follow-up for depression
- 65% of patients have received screening and cessation support for tobacco use

Primary Care
- 64% of patients with hypertension have their blood pressure controlled
- 76% of patients with diabetes have their A1c controlled
- 100% of patients who test positive for HIV are connected to medical care within 90 days

Data Source: 2021 Uniform Data System database

HIV Retention & Care

Whitman-Walker Health has been partnering with the federal Ryan White HIV/AIDS grant program to serve patients living with HIV for more than 25 years. As part of that partnership, we routinely monitor and improve aspects of our HIV program.

Here is a snapshot of how we are doing:

84% of patients are virally suppressed (no change)
99% of patients are prescribed anti-retroviral therapy (no change)
69% of patients who are living with HIV are retained in care

Data Source: Benchmark-2021 Ryan White Services Annual Report; 2022 Whitman-Walker clinical data reporting system

Our Recognition & Achivements

Patient-Centered Medical Home Recognition

Whitman-Walker Health is recognized as a Patient-Centered Medical Home (PCMH) by the National Committee for Quality Assurance. A PCMH is a model of care that puts the patient at the center of an entire care team in order to create a personalized plan for reaching health goals. As your medical home, we are committed to offering you comprehensive and coordinated care in an accessible way that meets your unique needs. PCMH’s adhere to standards that have been shown to improve quality outcomes, increase patient and provider satisfaction, and enhance communication in healthcare settings.

LGBTQ + Healthcare Equality Recognition

The Healthcare Equality Index (HEI) is the national LGBTQ+ benchmarking tool that evaluates healthcare facilities’ policies and practices related to the equity and inclusion of their LGBTQ+ patients, visitors and employees. Whitman-Walker continues to achieve the top score of 100 and earned “LGBTQ+ Healthcare Equality Leader” designation.

The Community Health Center Quality Recognition (CHQR) Badges recognize Health Center Program awardees and LALs that have made notable quality improvement achievements in the areas of access, quality, health equity, and health information technology for the most recent UDS reporting period.

Patient Experience & Satisfaction

Whitman-Walker Health works to provide patients with affirming, patient-centered care. Throughout the year, we collect feedback from patients through suggestion boxes, surveys, and projects such as the “Black Health Focus Group” project. We use patient feedback to make our services better.

We are Proud to Share Some of Our Results:

In 2022, we received 481 suggestions from our patients. In addition, we collected 1,205 satisfaction surveys.
93% of surveyed patients said they would refer others to Whitman-Walker (up 7% from last year)
87% of surveyed patients rated their overall quality of care at Whitman-Walker as “Great” (up 17% from last year)
86% of surveyed patients rated their experience of feeling heard and having their needs addressed as “Great” (new question)
67% of surveyed patients rated their experience of reaching us by text as “Great” (up 17% from last year)

What Our Patients Are Saying

“‘We See You is the perfect slogan for [Whitman-Walker]. I feel safe and nurtured. Love you!”

“I went in to get the Covid vaccine very nervous, and the staff was very kind and professional. I left the clinic happy and hopeful.”

“I’m very pleased by the kind of service that Whitman-Walker provides. At first when I started to come here for my PrEP check-ups I was very reluctant and nervous, but that went away after my first appointment. Now I look forward to coming back every three months even though I’m still afraid of the needles.”

“I met Dr Akinola-Hadley last week, and I love her! She’s amazing, absolutely amazing. It’s been a long time since I’ve felt that comfortable with a doctor.”

“All of you are so kind. Jona helped to turn my pain into caring and I’m so grateful. They are the best.”

“Son muy profesionales y amables.” “They are very professional and nice.”

“In these times I’m grateful I have the option of telemedicine for Behavioral Health.”

“During this pandemic, Behavioral Health telehealth was needed and appreciated. Thank you.”

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Quality Standards